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Making an Appointment

imageNew Appointments 

The first step for most students seeking mental health services is a brief, confidential phone conversation with a MHS staff member. The purpose of the conversation is to clarify and assess your needs, and explore options for next steps.

The telephone assessment can be scheduled online through the SHS portal.

If you would like your screening to occur face to face versus by phone, you must arrive 10 minutes early at SHS and use the kiosks to check in. The counselor will greet you in the waiting room at the scheduled time.

Brief assessment phone appointments are scheduled for the same day or the next day if the request occurs late in the day and there are no more available appointments.

imageWhat To Expect

At the scheduled appointment time, you will receive a call from a MHS staff member for a 10 minute conversation. The staff member will ask several questions about your situation and talk with you about available options that may be appropriate for you. These might include:

  1. Scheduling a routine appointment with a MHS staff member  
  2. During periods peak demand, the waiting time will grow. If you do not wish to wait, we can help facilitate a referral to a community provider
  3. Getting you into one of our MHS groups which many students have found to be supportive and effective assistance for addressing their concerns
  4. Scheduling you for an urgent appointment if your need is more serious (usually within 1-3 business days)
  5. Referring you to a community mental health provider. This can be a good option for students who want open-ended therapy, prefer to pursue counseling off-campus, or want to begin a counseling relationship immediately during those times of the year when immediate access to MHS may be limited due to high demand.

We rely on you to help us understand the nature and urgency of your needs. Please be as open as you can during this phone conversation. ​(back to top)​​
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Return Appointments

After the first appointment, follow up appointments may also be made online. Please understand that routine appointments must be scheduled in advance in order to find a time that works for both you and your therapist or psychiatrist. Counseling return appointments can be made as far as six weeks out, and up to three counseling return appointments can be scheduled at any given time. During periods of very high demand, you may experience a delay in scheduling a return appointment. We appreciate your patience.
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Crisis Appointments​

In the event of a crisis, during normal business hours, please either come directly to SHS or you may call us at 314-935-6695 and identify the situation as an emergency. If you are contacting us after business hours, call 314-935-5555 if you are on campus or 911 if you are off campus.   (back to top)​​​
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Before your appointment

See your Patient Rights and Responsibilities and read the HIPAA Information to learn more about how your medical records and information are handled. Your conversations with our staff members are confidential.​ ​(back to top)​​
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Making the Most of Short-Term Therapy

  • Brief counseling works best when clients are prepared to identify and clarify goals for treatment. Your therapist will collaborate with you on this task. 
  • Be ready to do some work in sessions and between sessions. If you want to make progress, make therapy part of your life. Commit yourself to doing any homework or skills practice suggested by your counselor. 
  • Have realistic and positive expectations for counseling.  What you get out of counseling is directly related to the effort that you put into counseling. 
  • It’s important to note that a therapist’s role is not to “cure” or “fix,” or to provide dramatic insights (as we often see portrayed on TV). The role of a counselor is collaborative in nature. Therapist’s help students identify and clarify goals for treatment, and assist with achieving these go​als via emotional support, guidance, education, and homework assignments.  ​
  • Be open to trying new ideas and skills. Clients who are not open to trying new ideas and skills are less likely to make progress because doing so amounts to ‘doing the same thing over and over’ regarding their issues.
  • Realize that progress does not occur on a straight line. It’s much more conducive to think of progress made in counseling as you would view the rise in the stock market or housing market over time. That is, in each of these instances there are many ‘dips’ but an overall ‘rise.’
  • Be honest and open with your therapist. This can be difficult, especially if you’re not used to sharing, but give it a try. It may help you to think about what you want to talk about beforehand.
  • Talk to your therapist about your experience of counseling. Therapists appreciate when clients talk about how therapy is working. If there are issues, you and your therapist can communicate about this and make a plan for improving how you work together.