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Patient Rights and Responsibilities

Students eligible to receive care from the
Washington University Student Health Services
have the following rights and responsibilities:

• Right to competent, responsible, and respectful care by health providers who respect the full range of human diversity including race, color, age, religion, sex, sexual orientation, gender identy and expression, national origin, or disability.
  Responsibility to act in a respectful manner towards SHS staff.

• Right to be treated with dignity.
  Responsibility to treat SHS staff with dignity.

• Right to privacy during the time of your visit.
  Responsibility to respect the privacy of other students you meet while at SHS.
• Right to confidentiality of records.
  Right to approve or refuse release of your records to other healthcare providers, insurance companies, or other parties.
  Responsibility to provide SHS with a written request for release of records at least one week in advance.
• Right to be fully informed of diagnosis (to the degree known), treatment plan, and prognosis.
  Responsibility to provide complete and honest information to your clinician so that together you can make the most effective decision about your care and clarify treatment options.
• Right to ask about costs of services before accepting the services.
  Responsibility to make arrangements for prompt payment of your bills, and to verify your insurance benefits for services recommended by and/or received from SHS.
• Right to receive after hours consultation for urgent problems at SHS and if needed referral for care via hospital ER.
  Responsibility to access SHS during normal working hours when full services are available.
• Right to be informed of proposed participation in studies or experimental research.
  Responsibility to gather as much information as possible before making decisions about participation in any study.
• Right to change caregiver to any other appropriate caregiver at SHS.
  Responsibility to address any concerns you have about your care with your current caregiver.
• Right to evaluate care received at SHS.
  Responsibility to contact SHS Director with any suggestions or concerns.