- Looking for your lab results? Call 935-6666, option 4
- Looking for contact informatoin regarding lab reimbursement?
The Lewer Agency, Inc.
Attn: Wash. U. Claims Department
4534 Wornall Road
Kansas City, MO 64111
Toll Free: 1-888-821-7712
Fax: 816-960-7064
Lab Work
The SHS lab provides full laboratory services. Approximately 20 tests can be performed in the SHS lab. The remainder of all testing that is ordered by SHS is completed by Quest Diagnostics. Quest serves as our reference lab and is on the student health insurance plan as a preferred provider. The SHS lab can collect any test ordered by our providers. Any tests ordered by outside providers must be discussed with a Registered Nurse. The tests will be evaluated and the student will be given specific directions as to how to best handle the specific situation.
Lab result information may be obtained by calling 935-6666, option 4. If the nurse is busy with a call or another student, you will need to leave a message. Please leave your name, student ID number, and a phone number where you can be reached. The nursing staff will return your call within the same day.
SHS calls all students who have abnormal lab results when they arrive from the lab. Some lab results take several days for a result. Pap smears may take up to 2 weeks. Please be assured that every effort is made to contact you the same day your lab result information is received by SHS.
Instructions for lab reimbursement:
Students should send a copy of the receipt they are provided at checkout to the Student Health Insurance Plan for possible reimbursement of laboratory expenses.
You should mail the copy of your receipt to:
The Lewer Agency, Inc.
Attn: Wash. U. Claims Department
4534 Wornall Road
Kansas City, MO 64111
Toll Free: 1-888-821-7712
Fax: 816-960-7064
Great-West Healthcare will determine the benefits allowable on the plan and send a copy of their determination to you via US Mail. Should you have any questions regarding insurance reimbursement, please call 888-821-7712. SHS does not have claim information and we are not able to answer your payment questions.
You may also mail a copy of the same receipt to any other insurance carrier you have.
